Telephone Triage in Primary Care: Improving Patient Access at First Contact
Introduction Telephone triage has become a central part of how GP practices manage patient access. As demand continues to rise […]
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Medical Practice Call Handling and Care Navigation Services: Improving Access at First Contact
Patient access challenges in UK primary care are rarely caused by demand alone. More often, they are linked to how calls are handled and how patients are guided at first contact.
Effective medical practice call handling combined with structured care navigation services can significantly reduce avoidable workload, protect clinician time, and stabilise front-desk operations.