Telephone Triage in Primary Care: Improving Patient Access at First Contact
Introduction Telephone triage has become a central part of how GP practices manage patient access. As demand continues to rise […]
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The Hidden Cost of Reception Attrition in General Practice
Every practice manager knows the feeling. A member of the reception team hands in their notice, or goes off sick
What Does Good Call Capture Look Like in a GP Practice?
Every GP practice in England is managing a phone system. Calls come in, staff pick them up, information is gathered,
Medical Practice Call Handling and Care Navigation Services: Improving Access at First Contact
Patient access challenges in UK primary care are rarely caused by demand alone. More often, they are linked to how calls are handled and how patients are guided at first contact.
Effective medical practice call handling combined with structured care navigation services can significantly reduce avoidable workload, protect clinician time, and stabilise front-desk operations.
Fixing the Front Door in General Practice with eGPlearning
In a recent eGPlearning session, Flemming Jensen, CEO of LineIn, joined practice leaders and operational experts to discuss one of the biggest pressures in primary care: the front door of the practice.
From call handling and staff morale to care navigation and the role of AI, the discussion explored what it really takes to improve patient access without increasing pressure on internal teams.