Joanne Karagoz, Deputy Practice Manager at Southgate Medical Group, shares why working with a remote reception team has proved to be a sustainable and effective choice for her practice.
Procurement conversations about outsourced call handling tend to flatten into two numbers: cost per call and capacity. Both are easier
Most GP practices have a rough sense of how busy their phones are. Reception staff know which mornings are hardest.
Primary care is under increasing pressure. Demand continues to rise. Patients expect faster access. Reception teams are stretched. GP practices
In a recent eGPlearning session, Flemming Jensen, CEO of LineIn, joined practice leaders and operational experts to discuss one of the biggest pressures in primary care: the front door of the practice.
From call handling and staff morale to care navigation and the role of AI, the discussion explored what it really takes to improve patient access without increasing pressure on internal teams.
Every GP practice in England knows what 8am on a Monday morning looks like. The phones begin ringing before the
When a patient calls their GP practice, they usually have one thing in mind: getting help. What they do not
Introduction Telephone triage has become a central part of how GP practices manage patient access. As demand continues to rise
Every practice manager knows the feeling. A member of the reception team hands in their notice, or goes off sick
