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Explore the latest insights, announcements & innovations in primary care communication.
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13 days ago
Why Choose a Remote Receptionist? – Insights from Southgate Medical Group
Why Choose a Remote Receptionist?Insights from Joanne Karagoz, Deputy Practice Manager, Southgate Medical GroupWhen a busy GP practice partners with LineIn, the goal is straightforward: maintain a professional, reliable front-of-house service while addressing the practical challenges of staffing, space and cover. Joanne Karagoz, Deputy Practice Manager at Southgate Medical Group,...
14 days ago
Generic Call Centre vs Dedicated Reception: Why the Distinction Costs Practices Money
Procurement conversations about outsourced call handling tend to flatten into two numbers: cost per call and capacity. Both are easier to compare than the thing that actually determines whether the spend pays back, which is what happens between the call being answered and the patient record being updated. The cost-per-call...
23 days ago
What Your Phone Data Tells You About Demand in Your GP Practice
Most GP practices have a rough sense of how busy their phones are. Reception staff know which mornings are hardest. Managers know which weeks tend to spike. But knowing something broadly and being able to measure it precisely are very different things. In primary care, the difference between instinct and...
24 days ago
Human + AI: Why the Future of GP Access Is About Partnership, Not Replacement
Primary care is under increasing pressure. Demand continues to rise. Patients expect faster access. Reception teams are stretched. GP practices are balancing workforce challenges, continuity pressures, and growing operational complexity. Against that backdrop, AI has rapidly entered the conversation around patient access. But the debate is often framed in...
29 days ago
The 1,000-Call Threshold: Why the Maths on In-House Reception Stops Working
The 1,000-Call Threshold: Why the Maths on In-House Reception Stops Working Most GP practices treat their reception team the way they've always treated it, as a fixed cost, a part of the furniture, a problem solved a decade ago. Receptionists answer phones. Calls get triaged. Patients get seen. Job done.Except...
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