Explore the latest insights, announcements & innovations in primary care communication.

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15 hours ago

Telephone Triage in Primary Care: Improving Patient Access at First Contact

Introduction Telephone triage has become a central part of how GP practices manage patient access. As demand continues to rise across primary care, the ability to assess patient needs at first contact — quickly, consistently, and safely — is critical. When done well, telephone triage can reduce avoidable appointments, improve...

18 days ago

The Hidden Cost of Reception Attrition in General Practice

Every practice manager knows the feeling. A member of the reception team hands in their notice, or goes off sick for an extended period, and immediately the pressure redistributes. Someone covers the phones who is not quite up to speed. The queue lengthens. Patients wait longer. Other staff absorb additional...

22 days ago

What Does Good Call Capture Look Like in a GP Practice?

Every GP practice in England is managing a phone system. Calls come in, staff pick them up, information is gathered, and patients are directed somewhere. On the surface it looks like a simple process. In practice, it is one of the most consequential interactions in the entire care pathway. The...

28 days ago

Medical Practice Call Handling and Care Navigation Services: Improving Access at First Contact

Medical Practice Call Handling and Care Navigation Services: Improving Access at First Contact Patient access challenges in UK primary care are rarely caused by demand alone. More often, they are linked to how calls are handled and how patients are guided at first contact.Effective medical practice call handling combined with...

28 days ago

Fixing the Front Door in General Practice with eGPlearning

Fixing the Front Door in General Practice: What Better First Contact Looks Like In a recent eGPlearning session, Flemming Jensen, CEO of LineIn, joined practice leaders and operational experts to discuss one of the biggest pressures in primary care: the front door of the practice. From call handling and staff...

154 days ago

Clare Besset, Head of Operations: Championing Customer Success and Business Development at LineIn

In the world of off-site healthcare services, efficient and reliable patient care is more critical than ever. At the core of LineIn’s success is Clare Besset, Head of Customer Success & Business Development, whose dedication and expertise have been pivotal in shaping the company’s journey towards revolutionising off-site call handling...

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