Explore the latest insights, announcements & innovations in primary care communication.

Introduction Telephone triage has become a central part of how GP practices manage patient access. As demand continues to rise across primary care, the ability to assess patient needs at first contact — quickly, consistently, and safely — is critical. When done well, telephone triage can reduce avoidable appointments, improve...

Medical Practice Call Handling and Care Navigation Services: Improving Access at First Contact Patient access challenges in UK primary care are rarely caused by demand alone. More often, they are linked to how calls are handled and how patients are guided at first contact.Effective medical practice call handling combined with...