Vision & Mission
Empowering Healthcare, One Connection at a Time
Discover the vision that drives LineIn’s commitment to transforming call handling, patient navigation and enhancing patient access.
Learn how you can improve access, increase capacity and reduce costs
Our Vision & Mision
Our Vision
To transform the healthcare experience by optimising patient navigation and empowering frontline staff, fostering operational efficiency, and ensuring accurate, timely care delivery for all.
Why it matters:
- Optimised patient navigation that gets people to the right place, first time
- Empowered frontline staff who can focus on complex, human-centred work
- Operational efficiency built into daily workflows (operating as part of your team)
- Accurate, timely care delivery to suit your practice’s requirements and growth
Our Mission
To reduce the burden on PCNs, federations, and neighbourhood teams by providing clinically-supervised, efficient call handling and care navigation services, enabling practices and admin staff to focus on quality patient care while enhancing workforce stability and compliance with industry standards.
What this means in practice:
- Clinically supervised call handling to ensure safe, consistent decisions
- Reduced admin pressure across PCNs, federations, and neighbourhood teams
- More time for face-to-face patient care for practice and admin staff
- Workforce stability & compliance aligned to healthcare industry standards
Who We Support
Primary Care Networks (PCNs), federations, and neighbourhood teams looking to stabilise workload, improve patient access, and maintain compliance.
Clinical Governance & Assurance
LineIn’s triage model is clinically supervised, ensuring consistent decisions and traceable workflows that support NHS & CQC compliance requirements and other industry standards.
Our Team
The LineIn Team: Dedicated, Diverse, and Impactful
At LineIn, our team is at the core of everything we do. We’re a collective of individuals who are united by a shared mission: transforming healthcare through exceptional remote call handling and triage. Each team member brings unique skills and perspectives, and together, we drive innovation, deliver outstanding patient care, and help reduce pressure on NHS services.
Whether it’s our Senior Leadership Team guiding the company forward, our call handlers supporting patients, or our technical experts ensuring our platform runs smoothly, we are all aligned in one goal: to make a real difference in the lives of those who need it most.
Our Leaders
Meet Our Senior Leadership Team
Our Senior Leadership Team provides the strategic direction and vision that drives LineIn forward. They are committed to fostering an environment of growth, innovation, and quality service, and lead by example in every aspect of the company.
Flemming Jensen
Managing Director
With over 20 years of clinical experience in the acute and primary care sectors in Denmark and England, Flemming has dedicated much of his career to advocating for easier access to primary care. As Managing Director of LineIn, he ensures the organisation upholds its core values of being safe, efficient, accessible, and accountable.
Clare Besset
Director of Operations & Services
With over 12 years of management and operational experience in the NHS, Clare has built up Linein’s operations and service model from the start. With a keen eye for the needs and requirements of healthcare providers she is in charge of Linein’s operations and service delivery, supported by a dedicated team.
Take the next step with LineIn
By partnering with LineIn, practices can not only improve efficiency but also achieve significant downstream cost savings caused by misdirected appointments and system inefficiencies. Our team can guide you through how our clinically supervised call handling and care navigation services integrate with your workflows, giving you confidence in every patient interaction.
Discover how LineIn embeds its services into your practice and supports you in real time, and see the difference structured, professional triage makes for both staff and patients.
Proud to collaborate with GP in the Cloud, a part of DELT Shared Services
