Clinical-supervised call handling and care navigation for general practices
Your patient access solution that releases capacity, streamlines operations, and supports compliance.
Who we are
LineIn provides clinically supervised call handling, triage support, and care navigation services designed specifically for practices in the UK. We aim to ensure that patients receive the right care at the right time, while practices operate safely, efficiently, and in full compliance with NHS and CQC standards.
We partner with practices, PCNs, and federations across the UK to streamline patient access, manage high call volumes, and reduce operational pressures. We take away the instability of front-desk staffing and improve the quality of first contact. That reduces avoidable workload and protects clinician time.
How We Empower Your Practice
By partnering with
LineIn,
By partnering with LineIn, your practice gains access to clinically-led call handling services designed to streamline operations and reduce administrative burdens. Here’s how we help you optimise your practice and improve outcomes for both patients and staff:
01.
Discreet and protocol based
Our clinically supervised call handlers are trained in first call resolution, resolving patient queries before they reach your GPs, freeing up time for patients who need in-person care.
02.
Efficient Care Navigation
03.
Protect Frontline Staff
04.
Increase GP Capacity
05.
Streamline Admin Operations
2.1 million
Calls answered in 2025 (~8,045/day)
950,000+
Patients supported
91 sites
supported across
the UK
<5 minutes
Average answer time across the organisation
Take the next step with LineIn
By partnering with LineIn, practices can not only improve efficiency but also achieve significant downstream cost savings caused by misdirected appointments and system inefficiencies. Our team can guide you through how our clinically supervised call handling and care navigation services integrate with your workflows, giving you confidence in every patient interaction.
Discover how LineIn embeds its services into your practice and supports you in real time, and see the difference structured, professional triage makes for both staff and patients.
Testimonials
What Our Clients Say
Dr. Amelia Clarke
Practice Manager
“Since partnering with LineIn, our call answer rates have transformed. Patients get through faster, our team’s stress levels have dropped, and I finally have time to focus on managing the practice — not firefighting phone chaos.”
Mark Reynolds
Operations Lead
“LineIn has been a game-changer for our PCN. The clinically trained advisors handle calls with empathy and accuracy, ensuring every patient gets routed right the first time. Our staff retention has improved noticeably.”
Sarah Patel
Reception Supervisor
“The difference was immediate. Call queues shortened, patient satisfaction went up, and our admin costs dropped. It feels like we’ve finally modernised how our practice communicates.”
Experience LineIn in Action
See how LineIn’s customisable, clinically supervised care navigation services and call handling support can transform your practice, PCN, or federation.
Book a Demonstration with Flemming Jensen
Managing director & Patient Advocate