How much could your practice save?
Use our calculator to compare the true cost of in-house call handling against a dedicated LineIn team. Built on NHS benchmark data and our actual service pricing.
2.1M calls answered in 2025
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Cost calculator
Above 1,000 monthly call volume, in-house call handling costs more than outsourcing. Every time.
Adjust the sliders to match your practice. The calculator uses NHS benchmark data and our actual service pricing to build an apples-to-apples comparison — same hours of cover, same scope.
Monthly inbound call volume
4,500
Total inbound queue calls per month. Check your phone system reports.
Average receptionist salary
£26,500
NHS Band 3 entry: £24,071. Band 4: £26,530. Inner London avg: ~£33,300.
Weekly GP appointments offered
1,100
Total GP appointment slots per week across all GPs. A 10,000-patient practice averages ~1,100.
Coverage level
Essential works alongside your team. Core provides a dedicated team covering peak demand. Complete covers full operating hours.
Your estimated annual comparison
Based on 5,000 calls/month, the Core tier requires 128 hrs/week, equivalent to 3.4 in-house FTEs.
In-house cost for equivalent cover
Base salaries (3.4 FTEs)
£81,841
Employer NI (13.8%)
£7,019
NHS Pension (14.38%)
£11,769
Absence cover
£9,851
38.9 days/FTE
Recruitment & training
£5,066
27.5% annual turnover
PM time displacement
£5,999
4.5 hrs/week managing reception rotas
Total in-house cost
£121,545
LineIn cost estimate (Core tier)
Monthly fee
£10,843
20% of calls handled by AI at a reduced rate
Annual cost
£121,740
Your total estimated annual benefit
Operational saving (in-house minus LineIn)
£31,740
Clinical capacity value (10% avoidable appts)
£57,720
QOF revenue recovery
£6,765
Est. 30 missed points recovered when admin capacity is freed
Total estimated annual benefit
£89,460
Also expect
Reduced pressure & better morale — 34% of GP reception staff cite stress as the reason they leave. Removing phone pressure from the front desk reduces burnout, lowers absence, and improves retention.
The Return Explained
£0
Annual net benefit — total value less LineIn investment
—
Net ROI
—
Payback
£0
5-year value
Hard cash
Real cash preserved or earned
£0
Statutory on-costs eliminated, agency fees avoided, recruitment & training cut, QOF revenue recovered.
Strategic capacity
Clinical & management time returned
£0
GP consultation capacity protected and Practice Manager hours reclaimed — not liquid cash, but genuine operational value.
Team wellbeing
Reduced pressure & better morale
Calmer teams,
lower attrition
lower attrition
34% of GP reception staff cite stress as the reason they leave. Removing phone pressure reduces burnout, lowers absence, and improves retention.
Ready to see the real numbers for your practice?
Book a 20-minute demo and we'll build a tailored comparison using your actual call data.